How to choose an IT Provider: Checklist

At CompuVision, we understand there are a number of IT providers vying for your time and business. As an experienced IT service provider, we believe that you should know what makes CompuVision different.

Most providers claim to offer a truly managed service, but when you dig beneath the surface you’ll find there are gaps in their offerings. Your network is the backbone of your business. Much like you wouldn’t trust your financials to an accountant who is not transparent, you shouldn’t trust your network to just anyone.
 

The Checklist:  10 things you should investigate and know about your IT service provider.

See how they stack up to CompuVision.

Download The Checklist (PDF)

 

1.  No long-term contracts

Contracts say a lot about the provider. Our contracts are month to month, not two or three years.

 

2.  A real person answers the phone when you call

Try it. Call the response team and see if it’s a person or an automated system. An automated attendant can’t fix your computer—at least not yet.

 

3.  The provider is experienced and provides references

Be wary of start-ups! Ensure your provider has been in business for at least 10 years, and has the references to back it up.
 

4.  Microsoft Gold Partner

This certification means a provider gets positive ratings from clients, and keeps current on the latest technology.
 

5.  24/7 IT Support

Our service desk is staffed with certified technicians 24 hours a day at no extra charge. After all, computers never seem to go down when it’s convenient for you.
 

6.  Visit your provider’s office

Is anyone there? Do they have a secure facility with access control? If they discourage you from stopping by, there’s probably a reason for it.
 

7.  Insurance

Your provider should have a minimum of $2,000,000 in Commercial General Liability Insurance, and $2,000,000 in Error and Omissions. Do they?
 

8.  Scheduled “vCIO” meetings

How do they manage your account after you’ve signed up? Do you maintain contact with a virtual Chief Information Officer regularly?
 

9.  Unlimited onsite support

It’s not really an “all you can eat” plan if it’s only done remotely. Our onsite support is included along with our remote support.
 

10.  IronClad BDR Solution to protect your data

If the only backup and disaster recovery option they are offering is tape backup, essentially, you are getting the 8-track of back-up options.